The units looked very nice and comfortable in the showroom. Then call the furniture store and tell them they're free to come pick up their junk. We just went to Lazyboy today looking for recliners and I didn't find anything I liked. England said to be a "lower tier" of La-Z-Boy. But I still expect truth and open communications from those retailers with whom I choose to deal. Sadly, the yoyo's delivered the wrong chair, [they said the box was mismarked, & this had happened before], & we wanted the right one delivered. We are so excited about our new furniture just in time for Christmas! After calling and leaving a message as well as sending 2 emails asking for a response, we heard nothing. I decided that it was finally time to make an upgrade. We love it. Its now 15 weeks and we get delivery date Dec. 23. Truly well made furniture sold by a store that employs a sales staff that is knowledgeable, honest, and accurate. Lazy Boy high-range recliners go up to $2999. I understand that there is a general slow-down of furniture orders due to the current supply chain issues. I now have my very own electric chair. This site's sole purpose is to help you make the decision faster and with more peace of mind. You would be wise to steer clear of these stores. The squeaking sound from the springs / wood is unacceptable. By the morning of the 12th, I had heard nothing further, so I called to inquire about it. Two days later I called went through entire thing again was told would find out for me what was going on and call by close ofbusiness that day. Having no way to dispose of the 3 damaged chairbacks in large boxes, we were told by the escalation specialist to contact the distribution center and they'd arrange to pick up the 3 large boxes with the old chairbacks. Met my salesman Casey. Select Upholstery Color: Charcoal Charcoal We bought a Lazy Boy electric recliner two years ago. The last 2 in that list in particular are what confuse me though. I can't vouch for anyone else there. If I had to criticize something I would say I wish the wait time was shorter when you order a sofa -- from order to delivery was about two months for us -- but it is being custom built and I have no reason to believe anyone else would be faster. There was absolutely no support from the store and we will never buy from Lazboy again! They have the same model we ordered sitting on their showroom floor but won't give us that in lieu of waiting for some undefined amount of time. Delivery date continuously is pushed back. Cheap product, bad support and the VP's could care less. After reading some of these reviews I see that I am not alone and it seems to me that the best retaliation I have is just recommend other people do not do business there. This is furniture we really use. The company has moved from being a high quality North American producer to a high-pressure, high-priced provider of junk, trading on the past name. Thank you to Lazy Boy for resolving my complaint with an Ashton Recliner. I would recommend Lazy Boy to my friends but also recommend to purchase the expended warranties due to the cost of furniture and the different options that are available. She was helpful but not pushy. We'll never order from La-Z-Boy again. We have also looked at/considered the Tempurpedic mattress/bed with adjustable headboard and footboard, but just too $$$. We purchased our furniture from Linda. Also, La-Z-Boy sells more than recliners and sofas. Paid more but has life time warranty on everything. Took eight weeks to make and be delivered. It matches mine exactly (maroon leather), but is bigger. Look at others' reviews. I wouldn't hesitate to buy Lazyboy again, even tho I've heard the chairs aren't made as well. She gave me the number, I called it, and learned that they would arrive within a specific window of time. After much research, it would seem that not only La-Z-Boy, but also other formerly reliable brands are unfortunately no longer producing quality furniture. Here's a manufacturers rating chartI found it helpful.. Contemporary, Mid-Century Modern, Transitional or . We paid half down, and were told it would be about 4 months. Can't wait to actually sit in it. It wasn't all that busy in the store when we were in there, and yet she was hopping from client to client, I guess playing the opportunistic commissioned sales person who is forever looking out for that next deal to close. It's a soft, wonderful stylish leather, that looks great in our Family Room. Lazboy sells bonded leather furniture to unsuspecting customers. Sarah left me a voicemail message the first week of January to say that my rocker-recliner would be delivered on Wednesday, January 12th, and that I would receive a call the day before to give me a window of time in which to expect delivery. Beautiful store, great selection, and Joe was very helpful, just a true professional, great experience all around! Delivery is awful, and the quality is terrible when it arrives. Ashley Furniture tends to have more traditional, contemporary, and kid-friendly options, while La-Z-Boy leans more toward mid-century modern, family-friendly, and casual options. He then lied about the transaction, and indicated I was willing to accept an "open box" item - even though I had said the opposite in my e-mails to him. Ask for Joe Mota when you go in, he was outstanding. Anyway the associate , Maria was very patient and helpful. I know they were looking for a tip and there was no way on top of the $199 delivery fee we paid would I even consider a tip! Why? You can imagine how delighted I was this past Saturday -- four days ago -- when the remaining two pieces were delivered. Buyer beware. In my opinion, everything's negotiable. This adds no cost to our readers and helps us keep our site up and running. I am not pleased with how this purchase has been handled and have no idea when Ill receive this purchase. I have left messages with the company only to be told "Please private message us with your email so that we can speak with you privately about this." Go see Patty to find the right furniture for you! La-Z-Boy is well-known for their recliners, but over the years, they have expanded to include much more, such as mattresses, sofas, accent chairs, loveseats, beds and bedroom sets, and more. but the same improper stretching and wrinkling ofthe leather to force fit the frame, back cushions bowed with too highattachment to the back frame so that the zipper welt can be seen where the backcushions do not meet the seat cushions. It is still the most comfortable chair I have ever been in, but the La-Z-boy is sure not living up to it's reputation or warranty promises. Answered every queation we had and made our shopping experience great. having to revisit all the LAZY boy purchases in the area. I found a very similar, but a little more feminine looking Lazyboy that had belonged to the young man I purchased it from Grandmother. Okay so who am I kidding. Since then no part has arrived, no notice given, and I waited two hours on the phone to attempt to obtain service, to no avail. Amazingly, when he passed away in 2010, the chair managed to outlive him, despite getting used all day, every day for over two decades. The quality of the sofa is good, what we expected. So many of the fabric choices look really dowdy. Great customer service. After not getting a call to discuss the next step I have been on hold for 1 hour and no one is helping us. :-). I have purchased two more chairs and expect delivery soon. Overall, shoppers are happy with their La-Z-Boy recliners, especially with all of the customization options. We bought 2 recliners. Patti Stratton assisted us in selecting the perfect lounger and found her helpful, efficient and informative. Since I was planning to have my existing furniture picked up by a removal service, I wanted to have as little time as possible between the removal and the new delivery. While customers have had mostly positive feedback about quality, there is some mixed feedback recently about longevity in some cases. Thanks patty. It took 10 months for my sofa and love seat to arrive and it arrived defective. The only tine that I was given any updates is when I called the store and half the time they couldn't tell me anything. I would never buy a Lzee boy product again. They came and replaced them no problem. Furniture is expensive, to have it completely peel apart a few years after purchasing is disappointing. When you sit in the chair you are automatically rocketed back, it will not stay up at all. We walked in and two of the female employees were sitting at an open break room in the back and turned and actually laughed at my husband and I. Now we have to retain an attorney, call the local news channel or just put it out with the trash and start over with a different company. The ones that don't are better. I almost felt knowledgeable enough to sell the furniture when it was time for us to take our leave! Went in to look at furniture. A warranty is only as good as the customer commitment of the company behind it, which from what I have seen, is worthless. Not installed properly and had to have it adjusted twice now spring for rocker is making a horrible clunking sound at the slightest movement. (I told the young saleswoman at Lazyboy yesterday that I thought most of the fabrics looked like the belonged in my grandmother's home, and she said, "Well, you ARE buying a recliner!" Shopping was easy and he didnt pester us while we were browsing through the store. Call every furniture store near you.including the high-end furniture stores, JCPenney, Macys, Sears & Relax the Back and ask the brands of recliners they carry. It's not the furniture of our past fondly remembered. He said he would put in for the replacement. Store had a great collection, helpful, yet no pressure sales people. Found a small flaw first time, but they took care of it easily and quickly. Even the color (a medium/light teal color) doesn't date it. Multiple calls and visits to local store over course of 3 weeks trying to get chair removed from my house and replaced . Maybe for many it's not a lot but I paid over $1000 for this chair and for me that's a good sum of money and would expect it to last much longer than two years. You have to bring couch in, They pay for parts and you pay $75 an hour labor. This is Labor Day weekend. He loves his older model Lazyboy leather recliner, which reclines nearly flat, and probably will never replace it. Your husband needs to sleep. Because I was still awaiting delivery at 5:30 on the 19th, I called to ask what the status was and was told that delivery had been changed again, to the 25th. When it comes to your own comfort, your own body is the only North Star. Cause friction of the non leather. If you lean on an arm you can hear cracking of the thin piece of wood barely holding this together. Customize every piece here. Quick Links About Flexsteel We had a leather loveseat and a leather recliner couch and have loved it. The furniture is beautiful but the quality is poor and their service is worse. Waste of money. I have little doubt it would take them at least 20 minutes to fix this and I believe they have a two hour minimum, but I'm not sure about that. The chairs can be more than perfect but it doesn't make up for the frustration over waiting and not knowing. I could not find contact info online. Trust me the long version is worse. We have two Lazyboy recliners. Not here in June, July, or August. We tried to give it a go, but a few weeks later, after the holidays, my wife called the store to address the issues. Then Linda brings us papers to sign for delivery. Our reclining sofa and chair are by Best and they too still look great after a few years but DH rarely uses them. Very helpful and friendly, got me every discount he could. Lane Home Furnishings Lift Recliner. Yes, it was pricey (but less expensive than Hancock and Moore), but I think the quality is superior to the other two brands. The photos speak volumes : [https://www.houzz.com/discussions/quality-of-flexsteel-sofas-dsvw-vd~2366432?n=143[(https://www.houzz.com/discussions/quality-of-flexsteel-sofas-dsvw-vd~2366432?n=143). Had a great experience here, very pleasantly surprised with the quality and prices of the furniture! My husband is an Engineer, and he said the construction was great. Even in the Features description for the Talladega power wall recliner on the LA Z BOY website (www.la-z-boy.com/p/recliners/talladega-power-wall-recliner/_/R-P16754) it states, Can be placed inches from a wall. I now have to drive to the store to talk with a person. Expected this to be an easy purchase but it's immeasurably easier. All of our furniture is leather, the Palliser is a thicker higher quality chosen because we knew it would get tougher use. Give me my money back. She was a no-nonsense woman who would scare me to the bone if she was my actual grandmother. Ask for Kate when you go in looking! I sent pictures of both sets of furniture with mywritten issues. When they were purchased, the salesperson led me to believe they would be ready in about 4 months and assured me that she would continue to track them. Just an FYI we still own a couch that looks new that we purchased over well over 14 years ago. I said isnt there anything you could do it is only a month over warranty. Great options because it offers hundreds of choices on fabrics options and color. It was easy and quick! Chair cost $1900 and lacks quality and craftsmanship and literally falling apart! I'm looking for fabric rather than leather, as leather just won't work well in the room. The chair is still functioning properly and was delivered at the bitter end of the delivery window. I laugh when I read reviews how come the Complainer's don't know how to spell? Great experience at this store today. It is also important to note that you will pay almost $200 for delivery in some cases when buying from Lazy Boy. I was very happy with their response and happy with the Store Manager (Jason) in Louisville to help resolve this issue. The designer comes out and sells us thousands of dollars for the room and new sofa and love seat. She is the reason I returned to La-Z-Boy Santa Rosa to purchase my couch. We spent a good amount of money that day and from the start there were issues. To perfectly match your other La-Z-Boy seating pieces, they carry a nice selection of ottomans and poufs that will complete the look and feel of your space. The chair is about 6 years old and I've elected to make do with it until I replace it with a much better quality chair. The units are now no longer under warranty and La-Z-Boy's service department offers no help. My wife has been in tears. Just like their recliners, chairs, and sofas & sectionals, La-Z-Boy's ottomans are customizable, so you can choose the exact fabric/color to perfect match and complement your other pieces. Still not resolved. I'd like something a bit more contemporary -- maybe tweedy -- rather than something that looks like an old bedspread. I do not recommend La z Boy to anyone! Overall, great in-store and follow-up experience but delivery you may wish to consider someone else to move your furniture unless La-Z-Boy takes delivery in-house and not use 3rd parties. Have yet to reach a manager. The only reason it got 3 stars is the quality and comfort of the La-Z-Boy furniture is so good. Business as it should be conducted. We bought two Lazy Boy recliners in 2001. All of their furniture is expensive there, so this wasn't a cheap chair, over $500. With premium materials and plenty of fabrics and colors to choose from, we're sure you'll find a recliner perfect for that finishing touch in your living room. They use a third party company that has no vested interest. The PowerRecline La-Z-Boy's recliner is a great piece that can blend with your home's design even after multiple renovations. Lots of fabric choices, made in the USA. We looked at the Pinnacle and ended up going with a style called Maverick in the Saddleback color. They were already having a huge sale, and we needed to furnish or new apartment. The sales rep hadn't received my messages. Klaussner furniture doesn't hold up well or looks cheap. However, I also discovered another store offering Lazy Boy furniture who told me they provide direct support for warranty service of product they sell. Josh said he's seen better and he's seen worse (?!) Apparently the lifetime warranty doesn't cover the poor quality of materials they use. One other brand I've tried recently is Thomasville; they have a nice smooth recliner that can adjust well at any angle. Nor do they have any desire to make an attempt at customer service. Dave was very helpful and knowledgeable in answering all our many questions. I didn't think so much about it at the time, but I wish I had. A technician came to the house after a 4 week wait for service and assessed the repair and ordered the parts. We have bought from them in the past and absolutely love their service and chairs. And only two years? It came damaged and they would not replace the damaged piece, it took three months for the "part" to come in and they came to replace the whole back of one piece, it still doesn't fit correctly. I like the colors they have and I especially adore that you can customize the fabrics out of a large selection (though 6-8 weeks is too long of a time in my opinion to wait for it). Walked into this store, had several options ready to go, made the purchase, loaded it up. I hope you find something that helps him sleep at night. I want to inform others if they are thinking about furniture from this company that it is not what they are paying for! I will certainly think twice before ordering anything from the Lazy Boy Furniture Gallery in the future. We had an excellent experience. You have given me lots of things to mull over. Leather grains do not match from the seat to 3 seams of head and back of chair.Leather wrapping at foot rest also not completely wrapped and secured in place and lifting! Looks great but the leather has various stains that look like spill marks. We went home and thought about what we wanted to do. Rebecca realized we were not high dollar customers. This time it has thedecorative nails/tacks (yay!) Plus, they're more comfortable it seems, and easy to get in and out of compared to other recliners. Thank you both for your help and consideration. I bought a Lazyboy office chair about two years ago spending almost $300 which I thought was made of leather. Now, did they work hard and get all the furniture inside ok, yes but there was definite attitude and not very professional. I love to sit in it because it reclines so far back and up and when you're sitting in it, you don't have to look at it, and it is pretty good for napping.:)Dee. I have puckers along both arm rests and also loose fabric that does not fit snuggly on the back or bottom cushion of the chair. Some links on Slumber Search are referral links. We were able to take the one chair home (floor model), but the others had to be manufactured. Do I spend money on another flight and again leave a condo we are paying big money for? Can't wait to be lounging in our new Lazy Boy. Special ordered a leather recliner. My bad for accepting. The customer service of this place is terrible. And we are advising our family & friends about the lack of quality also. Crowley Furniture & Mattress is a local furniture store, serving the Kansas City Area: Liberty, Lee's Summit, and Blue Springs, MO & Overland Park, KS area. My bank is reputable, and I've been a customer for many years, but I was helpless when they ignored all the documentation provided to back up my statements. I ordered furniture on Jan 29, 2021. 17 months into a perfectly good chair in every other respect I get color vanishing on a big part of my leather and they don't cover it. He directed me to a few recliners and outlined why la z boy is one of the better manufacturers. He sleeps in it often. One advantage if your hubby is tall. I stepped in and knew exactly what I was ordering, fabric color too. If you have a bank that is willing to accept your claims of fraudulent transactions, you are very fortunate! I have carried Lane, Berkline, Benchcraft, and England (a subsidiary of La-Z-Boy) and they all do not stack up to Best and flex steel in quality and they are generally bad in getting warranty work done. Shoppers enjoy the huge variety of customizable upholstery options available (most chairs have over 300 different fabric colors and prints to choose from), but the cost to own a La-Z-Boy chair can be a bit pricey. The product can handle half a ton of weight and cost $1100. Patty was instrumental in making my decision to purchase a new couch at La-Z-Boy. GO SOMEWHERE ELSE. La-Z-Boy Inc. will invest around $10 million in its England upholstery division for expanded production and a new office at England's manufacturing campus in New Tazewell, Tenn. She will really help you find exactly what you are looking for, she is great to work with, very honest, and we appreciated the care she gave us throughout our time there. You will be sorry if pay top dollar for this skimpy frame with cushions that will not be firm for long. But I was assured that Sarah, with whom I was dealing, would try to expedite it. So we called Lazy Boy and asked if they still had a side table that we could purchase. Punkie M. We had an excellent experience with Patty. Padded rolled arms. They have a wide range of furniture from pricey to high end. They also indicated that it was true. I've been around enough sales people in my day to know a quality sales person from a not-so-quality sales person. But we now have to live with this. Creating A Local Server From A Public Address. Some of the recliner models available to shoppers include: power recliners that move with the touch of a button, rocker recliners that combine both a rocking chair and a recliner, wall recliners that can help save space by being placed mere inches from the wall, swivel recliners that rotate 360, lift recliners that can help with getting in and out of the chair, and some that even include massage and heating functions. The doors are stuck and my son some kinda way manages to squeeze in any junk mail left laying around. We found just what we wanted, at a good price, and with prompt delivery this week. I have had many La-Z-Boy recliners over the past 30 years. You should too! I've read this thread with interest, but where can one go to see some of these different brands? Moral of the story, once they get your money, they don't care about you anymore. Thanks. I opted to pick up my chair at the store, didn't want to pay $80 for delivery. 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