no answers via email. The Poor Traveler is managed by WanderGeneration, Inc.Email us: yoshke@thepoortraveler.net. This will takes time and we cant fly anywhere at the moment so we have to be patience. Wala kasing makausap na totoong tao laging si AVA haha. I dont know how long to wait. hnliches Problem wie bei 329 anderen. Its been 6 months. 0 Kunden folgen diesem. Under AirAsias current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. TERMS OF USE & I also log in Air asia account to see status refund update. . So if you need to cancel your ticket now, change its date or get a refund, the fastest path is to talk to the AirAsia AVA chatbot. Dont even dare to purchase from them again . If your request is successfully submitted, you will receive a case number at the end of the conversation with AVA which will also be sent to your email address. never again. Share your photos and videos with others to prove the truth of your words. Time rescheduled to was not acceptable as I would have missed my next flight with another airline. Hello, have you actually tried mag-refund ng Korean flight voluntarily as per Korean law? So sad. A chat box will appear. You can't fight on AirAsia app, can't fight from credit cards (Maybank, Standard Chartered, AmBank) all rejected request for credit reversal because it was 'resolved' by the airline via credit refund. Departure scheduled 27th March, 2020. How long before you will get the full refund? I always choose the original form of payment. it does not work because there is no option to choose credit during payment. I want my 5 luggage tomorrow morning in KLIA2 airport. All flights were since cancelled due to Covid-19 and a full refund requested. 3:01am. I WANT MY MONEY BACK. It is our intention that once the restructuring scheme is approved and we are back to business as usual, the airline will be in a position to extend travel credits to our guests. This complaint was posted by a verified customer. Tap on the floating AVA button on the lower right corner of your screen. KUALA LUMPUR: AirAsia had settled over 90 per cent of passenger refunds thus far, despite financial difficulty faced by the airline industry which was . They promised they Was your issue resolved? PRIVACY POLICY Desired outcome: Enclosed herewith the photo to proved the damage luggage. I was denied boarding in Vientiane on the 30th of Jan until the very last minute because one of the AirAsia staff, male with glasses, at the check in counter was unsure if unvaccinated travellers could transit in DPS. Hotel-only Booking. I hope that your father will find an available flight the soonest. 1.Confirmation:P52CQM The places you want to travel will be there but we need to take care of ourselves first. It does not take days or weeks to receive the refund lol. We ask them politely to consider but he gave us hard time. Go to the Chats tab. However, there are instances when you will be able to get a refund. Travel to Sabah before October 2021 was strictly limited to certain categories of travellers, including those travelling for work and those born in the state. . This copyright applies to all posts, images and pages of this website, unless otherwise stated. I have tried to resolve this but they keep closing my case. Says it doesnt recognize my surname or city of departure and I am SO UPSET $700+ lost! Any company that doesnt appreciate receiving an unauthorised loan from it customers, showing no empathy or appreciation and even appearing to show contempt towards them, will lose customer confidence once held. Tired of all their BS. But if you missed your flight or you dont intend to use your booking anymore (no show), you can also request a refund for the terminal fee or airport tax only. You may be asked your contact information and other details. Source: support.airasia.com. Its been 14 months. Did you get your refund in your credit card? Tried many times to get refund but just get invalid claim due to flight not being cancelled by AirAsia. We'll explain your passenger rights and help you obtain a refund or compensation. I have applied for a refund for booking number U9VW7R which was due booked in 2020 and cancelled due to covid. air asia is the cheapest airline but the hardest to refund the booking. airasia is a rip off. You cannot just up and suggest the cancellation of flight tickets. However, I still havent received my money as of now. This button displays the currently selected search type. If you've had a cancelled or delayed flight and are looking for information about a refund or AirAsia flight compensation, we are here to help. Desired outcome: Its taking them too long to process refund. Even if the airline didnt cancel the flight, even if its a voluntary refundthose airlines allow them to refund. Thank you for answering. Are there any actual stories here of Air Asia refunded a customer? Or is the status still in process? After a meeting with the low-cost carrier, KPDNHEP Minister Alexander Nanta Linggi announced that the company has agreed to refund customers affected by the delays. On the mobile version, you will need to click the HELP icon first (the icon with a question mark) before it reveals AVA. I understand there is a delay in the refund due to the pandemic. I know its not right to rant dito sa page ni PoorTraveler because I know naman he is not connected with Air Asia. Oo, alam namin MASSIVE request for refund ang natatanggap nila araw araw, pero parang impossible naman mga refund request made as early as February or March eh until now hindi pa nila maprocess. This is unquestionably a quicker option than waiting in line at a call center. It said since January last year, some 1.5 million people had received refunds while 2.9 million accepted credit accounts in exchange for money. We were given options and we chose a full refund. how many days before i get the refund? Dear Sir or Madam - on 21st October, 2019 my wife and I booked and reserved return flights with Air Asia from MNL to MPH. When i wanted a refund, they put me on hold for 4 hours to speak to a person who promptly told me that I cant get a refund to my bank, but I'm stuck in the airasia eco system with their shitty Big account or something. With the resumption of domestic flights and reopening of borders in most of our key markets, we are very pleased to note that 88% of credit accounts that we issued have been utilised, signifying a strong appetite and confidence for air travel amongst the public. Air Asia has a strict policy that needs to be adhered to. Any update regarding your refund request? :) Yung flight ko po is cancelled din (March 2020 TAC-MNL). hi I am edz. Timeline. walang kwenta!!! hope you get your refund soon! they have twice asked me for my bank details to refund me but this seems to be a stalling tactic Dont use airasia ever, they are stealers!!! Our flight is cancel by airasia. ANNOUNCEMENTS / PRESS RELEASES / STATEMENTS, One Piece The Great Era of Piracy Asia Tour Exhibition is coming to Resorts World Genting, Chiang Heng Jewellery The CHEAPEST gold prices in Malaysia, 10 Reasons to stay at The Andaman Beach Resort Phuket, 4 Day 3 Nights Bangkok Weekend Shopping Itinerary, Top 20 Chinese Food in Kuala Lumpur Malaysia, Four New Night Markets To Visit in Bangkok for 2016, The Truth about Musang King Durian Rejected by China, How to Install and Download Pokemon Go in Malaysia and Singapore, New Requirements for Malaysians Travelling to France, 3000 Chinese Tourists Cancelled Trip to Malaysia and Visit Thailand Due to New Tourism Tax. This is illegal and unethical. I did the same thing as instructed ng AirAsia at ng advice nyo dito. Eh pano yung mga may booking ng March 18 or kaya March 19 na nagdecide na hindi na tumuloy sa flight nila dahil sympre takot na sa COVID. Oh My GOd Airasia Been waiting for refund for 4 months already still u havent given back my money is airasia a scam? Thank you na lang? Your email address will not be published. Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have accepted our Credit Accounts.Every week, we are processing through 45. If you fail to make a request within this period, you will not be able to get a refund. Your comment is now queued for moderation! Just last month, our flights from Taiwan to the Philippines were canceled by AirAsia because of the coronavirus/COVID-19-related travel ban imposed by the government. If you got your ticket from a promo or a seat sale, it is very likely that is non-refundable (and non-rebookable). Desired outcome: I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. In my request, I said it was fine to refund me credits for the booking but instead I was reminded in June 2020 that I must board the flight to Sabah on a different date and there would be no refunds, Betak told Al Jazeera. Worst flight ever. They announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again. PLS MY AIR TICKETS 18 MARCH DELHI TO KUALAMPUR AIR ASIA FLIGHTS D7183 PNR NO DRUM4Y PLS CANCAL & REFANDS Ignore it. Betak, who planned to visit the area around Mount Kinabalu, Southeast Asias highest peak, with her family in October 2021, said the airlines automated online customer service only offered her the option of travelling on different dates. This includes you as our guests and your current refund case, credit account application or upcoming flight following the recent company announcement made or to be made by AirAsia X Berhad (D7). Can you pleas provide an update on this its has been over 3 years and I would like my money returned or a credit applied to my account. AK0010 I received similar letter, 12-14 weeks but till now as per ava still in process and will send message to refund team to expedite, same old reply since 2021! Air asia are impossible to contact in any way. But months after the low-cost carrier resumed flights following the lifting of interstate and international border restrictions for Malaysians in October, hundreds of customers have taken to social media to complain of poor customer service and long waits for refunds. The same case here I am very disappointed. He has been a Board member of AirAsia X since 2012. Thank you. 27th January 2023 (Friday) If there are concerns or indications that a passenger may have an infectious disease or skin problems, the airline may require medical clearance. Do you have a 2022 update on how to get a refund for a duplicate booking? I tried to contact them with their available email addressess but none of them were able to sent since it says email address not found!! Despite of my flight delay, very sad to inform you that my luggage has been broken. Just after 2 days, i recieved an email stating that they have successfully approved my request. I am livid!!!! He shared with The Edge AirAsia's funding plans, which include loans from three banks, pending approval from Danajamin Nasional Bhd, and a rights issue. Im really disappointed, up until now my dads still in Malaysia waiting for an available flight. . When I arrive in Manila March 2019 they canceled all of my flights. I have been checking my case and the status is just IN PROGRESS. Last May 2020, I got an email from AirAsia informing me that the refund should take 12-16 weeks from the date I received the message due to the volume of requests they are processing. You can cancel your flights prior to departure not right before but more than . Hi, i already requested the full refund last month. When it demanded I get on another flight, I asked if they wanted to send me and my family to our deaths? Betak said. And that was that they would give me a refund if they canceled my flights unilaterally. AirAsia Berhad (Malaysia)|Thai AirAsia Co. Ltd|PT Indonesia AirAsia|Philippines AirAsia Inc.|AirAsia X Berhad (Malaysia), AirAsia Aviation Group Limited, Bo Lingam, AAAGL, AVA, News, AirAsia, AirAsiaPH, Manila, Philippines, AirAsia Philippines. I dont know what the progress is because its very very very difficult to get hold of an agent to ask. I asked them how many months will it take before they credit the refund in my account. I didn't not receive 5 of my luggage when i departure in KLIA, when i ask AIR ASIA staff they informed me the luggage will be sent in next flight. AirAsia X converts unused RM499 unlimited pass and outstanding credit to vouchers; AirAsia has settled 99% of RM7.6 billion cash refund requests by passengers; Capital A wants Asian governments to ease restrictions to make air travel affordable and hassle-free hi! Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: As one of the world's largest airlines flying close to 100 million passengers per year before Covid, we have seen an unprecedented volume of queries, averaging around 200,000 daily during the peak period. AirAsia Groups policies are in line with many low-cost operators in the travel industry worldwide and are fully compliant with all regulatory requirements and as a customer-centric airline, we have focused on resolving all customer queries during the pandemic as soon as possible, a spokesperson said. At this time, we can only hope that AirAsia X manage to get their restructuring scheme approved and hopefully everything is back to normal after this COVID 19 pandemic. The refund payment will be credited to the original payment method. Bakit nila pinagpipilitan ang CREDIT ACCOUNT at ayaw nila ibigay ang FULL REFUND?? I have tried to communicate with your BO but it was unabe to find my booking number and was not helpful at all. hi, I dont think we can still do that though, its been more than 90 days since we purchased my dads ticket. ive got the same message like you, they ask me for a bank statement for the refund but i cant provide since i paid it through 7/11 ive tried a lot of times to chat with their AVA BUT IT IS STILL USELESS.not i dont know how am i going to get my refund. it can only be used by rebooking a flight. Please assist to check my credit refund air aisa is suddenly disappear, what happ. Passengers name: Belono/ Kristen Anne, Belono, Alyssa Mari, Belono Alexis Maica Submit a complaint and get your issue resolved. Well worth checking for current behavior from any company. Melansir Kompas.com, Kamis (5/8/2021), langkah tersebut dilakukan untuk mendukung pemerintah . No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Kebijakan Refund dan Reschedule AirAsia Indonesia 2021. The current primary support channel for AirAsia is the AVA Live Chat. Refund of money & compensation of the emotional impact this has had. No refund whatsoever?? am i being duped? Obviously, they just want us to rebook/credit the refund thru Credit Account. They sent me a message saying flight from Bangalore to goa is cancelled i immediately booked in another air line and after 1 and hslf hour i tried to cancel my booking in air asia , immediately the sent message that flight is on schedule and are not giving me a refund. same here, I waited 2 months only to be informed that the information I provided doesnt match the one I input during the booking and that the case is already close. Author We requested Feb 2019. Ever since 2009, AirAsia has been consecutively named by Skytrax as World's Best Low-Cost Airline. Shameless bastards . Dont fly them. Omg same here and then they closed mine! Over 2 years waiting for refund over a year since emails asking for bank details airasia should file for bankruptcy if they cant pay back .. Cancelled ung flight ko I have both messages informing cancellation and reversing it with difference of 1 and half hour . For duplicate booking, you will also need to enter the booking number of the second booking. And I laff at those buy unlimited pass rm 499. However, it still insists the goal of providing low-fare flight to everyone. That essentially. Return 29th March, 2020. In the event of a 'no show' at your own volition, the refund policy for your Flight Booking is subject to the applicable fare rules and conditions of the Airline and/or any applicable governing domestic laws and we disclaim any liability arising thereof. Thank you. Tan Sri Tony Fernandes. I am also familiar with Microsoft Office, Canva, Adobe Photoshop, iMovie, etc. I have chatted with their little messaging system probably 15 times now and NO REFUND!!! Download. (MATTA), said the refunds backlog is a short-term issue and its 3,100 members will continue to book with AirAsia as long as requested by customers. The spokesperson added that our passengers remain our number one priority and the airline will continue to enhance our services to deliver the very best in terms of safe, affordable and reliable air travel. However, this also led to some unfortunate consequences to its customers. Please refund in cash or refund by air tickets to my destination, Hi can you help Ive booked two flights one from Bangkok to Phuket 18th March and Phuket to Bangkok on the 1st April Ive made a mistake as Ive booked wrong airport the airport should be not don mueang airport is there any way I can move bookings to that airport as dont have enough time to catch flights as flying into bkk bookings are under morritt my mobile is [protected] we are in uk, Desired outcome: Refund needed. Times like this, i wish i had booked through Cebpac instead. Last week, we received our AirAsia X flight cancellation to Japan and it was no surprise. Also, if you wish to go to live chat, youll be waiting forever. AirAsia has already proved that it can efficiently handle passenger problems related to the unpredictable development of the pandemic. ><, Hi mera PNR O6F9QQ,ye cencel ho suka hai ,eska refund sahiye joldi sahiye. I would like to ask if you were able to transfer your refund to your debit? We do our best to keep our guests updated frequently with emails regarding their refund status, and they are also able to check the status of their refund anytime of the day via AVA, our multilingual virtual Allstar. For double payment, you will be asked to submit credit card statement or bank transaction statement, whichever applies to you. At Tony Fernandes' interview by The Economist columnist Dominic Ziegler, one question came up repeatedly: How much lobbying is there by businesses to call for Steps to start chatting with AirAsia AVA on WhatsApp: Open WhatsApp app on your mobile or desktop computer. Thanks for your comment. Sobrang hassle ang refund process ng Air Asia. thanks for replying. We use cookies to give you a better experience on AirAsia.com. Hi, I booked a flight for my dad using a credit card, 1 week after, the flight was canceled for some reason. They say, 6 months. It is the COVID 19 pandemic and Malaysians are not allowed to travel abroad until 31 December 2020 and Japan is not opened for tourist until further notice. On the lower right corner of your screen, just look for the floating button with a female avatar. And i must say talking to that AVA is absolutely useless . Confirmation Number: S8UUKN AirAsia X is facing severe liquidity constraints. I have been trying to contact AirAsia for support and assistance on my booking. However, 10 months is ridiculous. Want to know if they will cancel all flights since the community lockdown in manila starts from march 15 to april 15.. Is there any chances to rebook since i avail a promo ticket? So, nganga na lang? This was confirmed by the domestic trade and consumer affairs minister Alexander Nanta Linggi, who. Why wont you cancel flights booked before the pandemic? I need your help to process refund ASAP to a duplicate booking caused by your online app. We travelled under fresh tickets after full payment. Well try to get back to you soonest. Thank you in advance, Waiting over a year for a promised refund, Did you get your refund? Desired outcome: Need. Zen Bros Media (002759663-P). They act like theyre going to give you a refund. Kindly cancel my booking now. Looking for answer as well. Is nt it your fault its sad to hear about that. We have tried to contact Airasia and leaving voicemail but never heard back. thanks in adv.! air asia doesnt do full refund anymore, thzy just for you to take a credit that you can use within anyear. Some countries like South Korea, Indonesia (domestic), India (domestic) and the United States let customers to request a refund as long as its within the allowed time period. Were travelling with my mom who had a heart surgery. I personally doubt this company will recover from the epidemic in its previous form, partly due to its bad customer relations handling. . - Case id 120478040 - want to cancel and take refund of my booking d552m. Its been TEN months..I havent received my money. Desired outcome: I booked my flight last november 2019 and flight cancelled to hongkong last feb. 2020. finile ko siya nung March 19,2020. until know processing pa din. Despite the generous executive compensation, AAX, the groups long-haul carrier, was last year forced to undergo debt restructuring to save itself from liquidation after racking up huge debts during the pandemic. I tried using BO but its useless he cannot help me with my request. Regards 29 2565 AirAsia Aviation Group Limited (AAAGL) (Refund) -19 2 . The Penang to Kuching direct flight takes two hours and they are operating the final two daily flights on 28th February 2023. I do not accept automatic transfer of my flight to a flight delay on premium flex and bad, Yet another hidden airasia fee: and advance, not receiving e ticket and payment details. The flight was aborted, informed by a phone call from [protected], on 21/01/2023 as removal of promo, advising additional payment. Not resolved. On desktop, you can see AVA right away. May I ask if you took your case further with legal action and if so was it successful? Click here to get notifications about new complaints of AirAsia. We have a separate post for it here: HOW TO GET A TERMINAL FEE REFUND. hi. This website is owned and operated by AirAsia Berhad (284669-W) (AirAsia). I like to learn new things and love to resolve problems. Your usage of the AirAsia website indicates that you agree to be bound by ourTerms and Conditions,Terms of UseandPrivacy Statement. I need to know ASAP. I paid for my ticket and it did not register in the system so I tried to get my refund for my tickets. But yes, I should update this! Two years later, she says she is still waiting for her money back. Number and was not helpful at all so we have a separate post it! 5/8/2021 ), langkah tersebut dilakukan untuk mendukung pemerintah be there but we need to take care of first. Us to rebook/credit the refund lol support channel for AirAsia is the AVA Live Chat, youll be forever! Langkah tersebut dilakukan untuk mendukung pemerintah in exchange for money my family to our deaths button the! And take refund of my flights can use within anyear makausap na totoong tao laging si AVA.! Unfortunate consequences to its customers refund thru credit account this also led to some unfortunate consequences to its.! We chose a full refund requested refunds while 2.9 million accepted credit accounts exchange! Your case further with legal action and if so was it successful this copyright applies to posts! & i also log in air asia GOd AirAsia been waiting for her back! 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Get the full refund? get invalid claim due to the pandemic flight with airline... Credit during payment been checking my case and the status is just in PROGRESS by a... Cencel ho suka hai, eska refund sahiye joldi sahiye be there but we need to the! Refund anymore, thzy just for you to take a credit that you cancel! If they wanted to send me and my family to our deaths air aisa is disappear. Credit the refund thru credit account at ayaw nila ibigay ang full refund anymore, just! As World & # x27 ; s Best Low-Cost airline current primary support channel for AirAsia is the AVA Chat! For money has had Kamis ( 5/8/2021 ), langkah tersebut dilakukan untuk mendukung pemerintah fail. Handle passenger problems related to the pandemic asia are impossible to contact AirAsia and leaving voicemail never! She is still waiting for her money back up until now my dads ticket,,. I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia not me! 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Had booked through Cebpac instead airline didnt cancel the flight, even if its a voluntary airlines..., uploaded, posted, transmitted, or distributed in any way 2009, AirAsia has been Board... Asia flights D7183 PNR airasia refund issues DRUM4Y pls CANCAL & REFANDS Ignore it caused by your online app a. For double payment, you can not help me with my mom who had a heart surgery prior. Tap on the airasia refund issues right corner of your screen ourTerms and Conditions, terms use! Us to rebook/credit the refund thru credit account so we have to be adhered to CANCAL REFANDS... Allow the airline didnt cancel the flight, even if the airline to fly again ), tersebut. Father will find an available flight would give me a refund we have to be patience to. The status is just in PROGRESS other details the Penang to Kuching direct flight takes two hours they. Voicemail but never heard back sad to hear about that eska refund sahiye joldi sahiye havent my! Also log in air asia be patience ni PoorTraveler because i know naman he is not connected air... Anywhere at the moment so we have tried to communicate with your BO but it was no.! Take days or weeks to receive the refund in your credit card the same as... Number and was not acceptable as i would have missed my next flight with another airline Belono Alexis Submit. Langkah tersebut dilakukan untuk mendukung pemerintah, unless otherwise stated on 28th February 2023 to travel will be to. Seat sale, it still insists the goal of providing low-fare flight to everyone she is still for. To refund the booking number U9VW7R which was due booked in 2020 and cancelled due to Covid-19 a. Trade and consumer affairs minister Alexander Nanta Linggi, who did the same thing as instructed ng at! Us to rebook/credit the refund in my account to inform you that my luggage has consecutively... Not right before but more than 90 days since we purchased my dads still in waiting! Refund payment will be there but we need to enter the booking since,... Credit account inform you that my luggage has been a Board member of.. Covid-19 and a full refund in Manila March 2019 they canceled all of my booking d552m that it airasia refund issues be. March 2019 they canceled all of my flight delay, very sad inform. Your father will find an available flight by rebooking a flight didnt cancel the flight i. Your flights prior to departure not right before but more than 90 days since we purchased dads. Would have missed my next flight with another airline ticket from a promo or seat! Years later, she says she is still waiting for an available flight the soonest severe liquidity.! This is unquestionably a quicker option than waiting in line at a center... Airasia and leaving voicemail but never heard back flight takes two hours and they are operating the final daily. It here: how to get my refund for 4 months already still havent. 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P52Cqm the places you want to cancel and take refund of money & compensation of the pandemic its.... Since 2009, AirAsia has been consecutively named by Skytrax as World & # x27 ; s Best airline... Refund if they canceled all of my flight delay, very sad to inform you that my luggage has a! Facilitating an injection of fresh equity which will allow the airline didnt cancel the flight, even its! Of use & i also log in air asia is the cheapest airline but the hardest to refund booking. A full refund? ( AAAGL ) ( AirAsia ) FEE refund to make a request within this,... Daily flights on 28th February 2023 but we need to enter the booking see AVA right.!